Privacy Policy
Your privacy matters to us at grouprelvoria
Last updated: February 15, 2025
Information We Collect
We collect information you provide directly to us when you create an account, use our services, or contact us. This includes:
- Personal identification information (name, email address, phone number)
- Financial information necessary for our services (income details, investment preferences)
- Communication preferences and history
- Educational progress and learning achievements
- Device information and usage patterns
- Location data when you access our services
Automatic Data Collection
We automatically collect certain information when you visit our website or use our services, including IP addresses, browser types, operating systems, and pages visited. This helps us understand how our services are used and improve user experience.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our financial education services. Specifically, we use your information to:
- Provide personalized financial education content and recommendations
- Process your transactions and manage your account
- Send you important updates about our services and your account
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve our platform
- Comply with legal obligations and prevent fraud
We never sell your personal information to third parties. Your financial data remains confidential and is used solely for providing our educational services.
Information Sharing and Disclosure
We may share your information in the following circumstances:
- With service providers who help us operate our platform (hosting, analytics, customer support)
- When required by law or to protect our legal rights
- In connection with a business transfer or acquisition
- With your explicit consent for specific purposes
Third-Party Services
We work with trusted third-party services to enhance our platform. These partners are contractually obligated to protect your information and can only use it for the specific services they provide to us. We regularly review and monitor these partnerships to ensure your data remains secure.
Data Security and Protection
We implement comprehensive security measures to protect your personal information:
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Secure server infrastructure with 24/7 monitoring
- Regular staff training on data protection best practices
Data Breach Response
In the unlikely event of a data breach, we have established procedures to quickly identify, contain, and address any security incidents. We commit to notifying affected users within 72 hours and will provide clear information about what happened and what steps we're taking to protect your information.
Your Rights and Choices
You have several rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a structured format
- Objection: Object to certain types of processing
- Withdrawal: Withdraw consent for specific data processing activities
How to Exercise Your Rights
To exercise any of these rights, please contact our privacy team using the contact information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests. There's no fee for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
- Account information: Retained while your account is active plus 7 years after closure
- Financial education records: Retained for 5 years after completion
- Communication records: Retained for 3 years for customer service purposes
- Marketing information: Retained until you opt out or for 2 years of inactivity
When we delete your information, we ensure it's removed from our active systems and cannot be recovered. Some information may remain in backup systems for a limited time as part of our disaster recovery procedures.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These help us:
- Remember your preferences and settings
- Analyze how our website is used
- Provide personalized content and recommendations
- Improve our services and user experience
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform. We offer cookie preference settings in your account dashboard where you can choose which types of cookies to accept.
International Data Transfers
As an Australian-based company, we primarily store and process your data within Australia. However, some of our service providers may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place:
- Use of standard contractual clauses approved by relevant authorities
- Ensuring adequate data protection levels in destination countries
- Implementing additional security measures for international transfers
- Regular monitoring of international data processing activities
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.
Parental Consent
If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information as quickly as possible. Parents who believe their child has provided information to us should contact our privacy team.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email if the changes are significant
- Provide notice through our platform or website
- Give you the opportunity to review changes before they take effect
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, please contact us:
Privacy Officer
grouprelvoria
Suite 1, Level 3/ 42 Sturt St
Townsville QLD 4810, Australia
Phone: +61 8 9263 7888
Email: privacy@grouprelvoria.com
We're committed to addressing your privacy concerns promptly and transparently.